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Mid-level, generalist hospitality role with 5-7 years and broad skill requirements.
Role requires hospitality-specific front office and luxury hotel experience, limiting cross-industry transferability.
Explicit 5-7 years, luxury hotel experience, degree and PMS proficiency create strict candidate filters.
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Assist in overseeing comprehensive front office operations including front desk, guest relations, concierge, and executive lounge functions.
Lead and supervise the front office team in absence of the Rooms Division Manager to ensure operational continuity and service quality.
Manage guest check-in/check-out processes, handle guest feedback and complaints, maintain staffing aligned with occupancy, and monitor departmental budget for cost control and service standards.
Bachelor's degree in Hotel Management, Hospitality Management, Tourism or related; Diploma accepted with 7+ years relevant experience.
5-7 years progressive front office operations experience in luxury or upscale hotel environment.
Proven supervisory or management experience in front office operations.
Proficiency in hotel property management systems and front office software applications.
Experienced leader comfortable managing and developing front office teams in upscale hotel settings.
Operationally focused with ability to manage multiple services and coordinate cross-department collaboration for seamless guest experience.
Strong customer-centric mindset with proven skills in complaint resolution and maintaining high service standards under pressure.