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Remote, generalist mid-level IT role with known startup brand drives high applicant competition.
Endpoint, IAM, and helpdesk skills are broadly transferable across industries, so background fit sensitivity is low.
Explicit 2–5 years plus required MDM, IAM, OS, scripting and ITSM skills enforce strict filters.
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Provide Level 1 and Level 2 IT support for macOS and Windows systems globally, including endpoint, application, account, and network issues.
Manage full lifecycle of corporate endpoint devices using platforms like Kandji, JumpCloud, or Microsoft Intune, including provisioning, maintenance, compliance, and offboarding.
Support employee onboarding/offboarding processes, identity and access management (e.g., Okta, JumpCloud), workplace SaaS tools, and maintain ITSM processes and documentation.
Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
2–5 years of experience in IT support, helpdesk, desktop support, or endpoint management.
Experience with macOS and Windows troubleshooting and endpoint management tools (e.g., Kandji, JumpCloud, Microsoft Intune).
Familiarity with identity/access management solutions (Okta, JumpCloud, Microsoft Entra ID) and ITSM platforms (Jira, ServiceNow, Zendesk, Freshservice).
Experienced in supporting globally distributed organizations with distributed endpoints and remote users.
Detail-oriented with strong skills in coordinating employee lifecycle IT changes and identity/access management following security best practices.
Comfortable working independently on L1/L2 support issues with an ability to contribute to process automation and knowledgebase development.