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Tier-1 brand, generic operations title, metro location, and broad requirements increase candidate competition.
Operational leadership skills are transferable, though fintech-specific experience increases fit sensitivity.
Explicit 8+ years leadership requirement and mandatory operational delivery metrics tighten shortlisting.
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Recruit, manage, coach, and develop a team of in-office Operations Associates focused on user support.
Drive operational delivery and process improvements to balance risk mitigation, efficiency, and user impact.
Set team goals, use metrics for performance management, and advocate for team members within the organization.
8+ years experience leading operations support teams.
Experience working cross-functionally to deliver high-impact initiatives.
Ability to deliver weekly and monthly business metrics and reports.
Willingness to work periodic weekend days with compensatory weekday off.
Experienced in building and scaling new teams from scratch in high growth tech environments.
Strong operations mindset with focus on process improvement and service delivery.
Skilled in data-driven decision making and partnering effectively with multiple internal stakeholders.