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Known employer, metro location, generalist entry role with broad skills causes high applicant competition.
Core support and business-application skills like M365, ERP, CRM are easily transferable across industries.
Apprenticeship open to recent graduates with no mandatory years, certifications, or strict filters, so low strictness.
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Support deployment, configuration, and user acceptance testing of new technology solutions.
Conduct end-user training sessions and create training materials to drive technology adoption.
Provide first-level technical support and maintain documentation including SOPs and reports.
Graduate in Computer Science, Information Technology, or related field.
Basic understanding of IT systems, software applications, and troubleshooting.
Familiarity with Microsoft 365 applications (Excel, PowerPoint, Teams, Outlook).
Work Experience Required: Not explicitly mentioned in the JD.
Comfortable supporting enterprise technology implementations and providing user training.
Able to manage support tickets and coordinate with multiple stakeholders including business users and vendors.
Interested in IT support, digital transformation, and technology operations within a fast-paced environment.