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Tier-1 firm, metro Gurgaon location, and common facilities title increase applicant density despite seniority requirement.
BPO-specific, 24x7 multi-site and shift-management requirements limit transferability across industries.
Explicit 10+ years, BPO-specific experience, and 3+ years managing large teams make shortlisting stringent.
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Manage seamless 24x7 facility operations across 3-5 BPO locations ensuring zero downtime and business continuity.
Lead and coordinate a large team of 20+ facility staff across multiple sites and shifts with clear communication and escalation protocols.
Oversee vendor management, client relationships, budget optimisation, and compliance for multi-site soft services operations.
Minimum 10+ years in facilities management with at least 5 years in BPO/Call Center/ITeS environments.
Minimum 3+ years managing large teams (20+ people) across multiple locations in 24x7 operations.
Educational qualification: Diploma or BE/B-Tech in Electrical or related field preferred; Bachelor's/Master's in Facilities or Hotel Management also indicated.
Location: On-site in Gurugram sector 30, 6 days working, typical shift 11am-8pm with changes as needed.
Experienced in multi-site 24x7 BPO facility operations management including shift-based team leadership and complex logistics coordination.
Technically proficient with facility management software, Office 365 tools, Power BI, and vendor management platforms for data-driven decision making.
Strong leadership in crisis and business continuity management, able to engage diverse stakeholders and deliver operational excellence under pressure.