Back
Tier-1 SaaS brand, metro Bengaluru, popular CSM role with broad portfolio management increases applicant competition.
Strong SaaS and ITSM expertise plus enterprise portfolio experience limits cross-industry portability.
Requires 7+ years SaaS customer success and enterprise portfolio experience, making shortlisting stringent.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Manage strategic customer relationships post-sales across ANZ, APMEA, and India to maximize Freshservice product value.
Drive product adoption, customer health, renewals, retention, and identify expansion opportunities in collaboration with Account Managers.
Build trusted executive relationships, develop success plans to mitigate risks, and coordinate cross-functional teams to resolve customer issues.
7+ years experience in Customer Success, Technical Account Management, or Account Management within a SaaS company.
Experience managing enterprise or strategic customer portfolios across ANZ, APMEA, or India.
Strong understanding of ITSM, Employee Experience, or enterprise SaaS solutions.
Experience with CRM platforms (Salesforce preferred); ITIL or ITSM platform knowledge (Freshservice or ServiceNow) is a plus.
Proven track record driving customer adoption, renewals, retention, and executive engagement in enterprise SaaS settings.
Ability to manage complex, cross-regional strategic accounts with a consultative and solution-oriented approach.
Comfortable working as an individual contributor coordinating across sales, support, product, and professional services teams.