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Tier-1 brand, metro location, and mid-level generalist facilities role increase applicant competition.
FM soft-services skills are transferable but hotel-industry preference raises industry specificity moderately.
Explicit years requirement, domain-specific FM skills and vendor management make screening moderately strict.
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Manage all outsourced soft service contracts and on-site personnel including cleaning, security, administration, and reception to ensure service delivery and contract compliance.
Develop and implement building procedures, performance measures, and vendor management to achieve Key Performance Indicators and Service Level Agreements.
Prepare client and management reports, manage event setups, helpdesk requests, mailroom services, and contribute to emergency evacuation and health & safety compliance.
6-8+ years of experience in Facility Management focusing on Soft Services, preferably from the hotel industry and specialized in Housekeeping.
On-site location requirement in Mumbai, Maharashtra, India.
Flexible to work in shifts.
Work Experience Required: 6-8+ years in Facility Management - Soft Services.
Experienced in managing integrated facilities soft services with strong focus on contract and vendor management in large commercial or hotel environments.
Proven ability to achieve client satisfaction, contractual service levels, and continuous improvement initiatives.
Skilled in operational reporting, resource management, and handling multi-disciplinary teams in a fast-paced environment.