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Generalist operations role, metro location, and common Excel/CRM skills increase applicant competition.
Core back-office and Excel/CRM skills are highly transferable across industries, low sensitivity.
No explicit years and only preferred fintech experience with basic tool requirements make filters lax.
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Provide essential back-office and administrative support to the Customer Operations team to ensure smooth customer-facing workflows.
Process payment adjustments and operational changes accurately, liaising with Sales and Treasury to resolve issues.
Identify and propose opportunities to automate or streamline operational tasks for improved efficiency.
Previous experience in an operations, administrative, or back-office role; financial services or fintech experience preferred but not mandatory.
Strong organisational skills with ability to prioritise multiple tasks in a fast-paced environment.
Proficiency in handling data and numerical information, including Excel-based investigations and reporting.
Familiarity with CRM or operations systems such as Salesforce.
Experienced in operational support or back-office functions within finance or technology-driven companies.
Detail-oriented with a proactive approach to problem identification and resolution.
Capable of working independently, especially during late-shift hours, exercising sound judgment and escalating issues appropriately.