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Mid-level role, metro location, and known SaaS brand with broad pre-sales skills increase competition.
Pre-sales SaaS and ITSM specificity requires domain experience, limiting cross-industry transferability.
Explicit 5–8 years requirement, North America experience and hands-on AI/ITSM requirements create strict filters.
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Lead complex pre-sales engagements including discovery, solution architecture, tailored product demonstrations, and POCs for SMB and mid-market customers.
Design and position AI-driven solutions leveraging Freddy AI and Agent Studio to solve customer challenges, with measurable outcomes like ticket deflection and resolution time improvement.
Collaborate cross-functionally with Sales, Product, Engineering, and Implementation teams to align technical strategies and accelerate deal closures.
5–8 years of experience in pre-sales, solution engineering, or similar customer-facing technical roles.
Mandatory background in SaaS, cloud technologies, APIs, and enterprise software; familiarity with ITSM products and market is required.
Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
Night Shift role with prior experience in North America market required.
Experienced in technical pre-sales with a strong record of delivering demos, POCs, and technical documentation to mid-market and enterprise customers.
Proficient in AI/LLM technologies including prompting, RAG, and agentic workflows, with hands-on experience building/configuring AI agents or copilots (e.g., Agent Studio).
Skilled in communicating complex AI concepts credibly to both technical and business stakeholders addressing realistic AI integration concerns.