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Common customer-operations role in a Mumbai metro fintech increases applicant competition.
Customer operations skills are broadly transferable across industries, making background sensitivity low.
No explicit years or mandatory certifications; CRM familiarity preferred, so filters are light.
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Own the end-to-end digital customer query process for merchants via email and live chat.
Investigate and resolve payment-related issues impacting merchant experience.
Collaborate with Sales, Underwriting, and other internal teams to ensure smooth merchant onboarding and support.
Work Experience Required: Previous customer experience role, preferably in financial services or fintech (not strictly mandatory).
Fluency in English with excellent written and verbal communication skills.
Strong organizational and multitasking skills in fast-paced environments.
Proficiency with Excel and modern CRM/operations systems such as Salesforce.
Experienced in customer operations or support within fintech or financial service environments, able to manage diverse merchant issues.
Detail-oriented and proactive problem-solver comfortable working independently, including late-shift hours.
Collaborative with ability to communicate effectively across teams and escalate appropriately.