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Strong employer brand and metro location but senior, specialized role limits applicant pool.
Requires CRM/ITSM pre-sales expertise, so cross-industry transferability is limited.
Explicit years and CRM/ITSM domain requirements create highly selective hiring filters.
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Lead and scale a Solution Engineering team focused on CRM, Customer Service, ITSM or related domains, accountable for hiring, GTM strategy, resource allocation, and performance evaluation.
Co-develop and implement cross-sell/up-sell playbooks and partner with Sales Leaders to improve pipeline health, win rates, and team performance.
Collaborate with product managers to drive product requirements and act as a technical and strategic champion for customers and partner ecosystems.
Minimum 7 years of Solution Engineering management experience in CRM/Customer Service/ITSM or related technologies.
10-15 years of relevant industry experience overall.
Experience working with C-level executives and driving outcomes across cross-functional teams.
Bachelor's or Master's degree is nice to have but not required.
Experienced leader and hands-on manager who works alongside solution engineers and builds scalable frameworks and programs.
Technologist with strategic mindset capable of shaping product roadmaps and building competitive playbooks in partnership with product marketing.
Has experience in partnerships, alliances, channel management and partner technical enablement, contributing to partner ecosystem growth.