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PhonePe brand, mid-level generalist collections role, and common skillset drive high applicant competition.
Collections expertise with banking/NBFC/fintech preference makes industry experience highly important.
Explicit 5+ years plus 1–2 years supervisory experience and banking/fintech preference increase filtering strictness.
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Lead and manage a team of Collection Executives and coordinate with third-party recovery agencies to achieve collection targets.
Drive collections process for the assigned cluster, focusing on delinquency management and recovery of overdue payments.
Develop and execute data-driven collection strategies and ensure compliance with processes and regulatory guidelines.
Graduate degree mandatory.
5+ years of experience in collections with at least 1-2 years in a team lead or supervisory role.
Prior experience in bank, NBFC, or Fintech preferred.
Strong team leadership and decision-making skills required.
Experienced leader in collections with proven ability to manage teams and third-party agencies.
Skilled in data analysis and using KPIs to optimize collection strategies and operational efficiency.
Comfortable working in high-pressure environments with responsibility for portfolio delinquency and recovery targets.