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Strong brand plus a mid-level generalist collections role increases candidate competition.
Collections demands financial-services experience (bank/NBFC/fintech), limiting cross-industry transferability.
Explicit 5+ years and 1-2 years supervisory experience requirement raises shortlisting strictness.
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Lead and manage a team of Collection Executives and third-party recovery agencies to achieve collections targets for the assigned cluster.
Drive performance monitoring and delinquency management including resolution rates, delinquency buckets, and recovery of overdue payments within the cluster.
Develop and execute tailored collections strategies ensuring compliance and process adherence with reporting on cluster performance and challenges.
Graduate degree mandatory.
Minimum 5 years of experience in collections with at least 1-2 years in a team lead or supervisory role.
Preferred background in banking, NBFC, or Fintech.
Work Experience Required: Minimum 5 years in collections including leadership experience.
Experienced in leading collections teams in financial services or Fintech environments.
Strong analytical skills to drive data-based decision making and optimize collections strategies.
Demonstrated ability to manage cluster-level delinquency portfolios and deliver measurable recovery results.