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Tier-1 brand, mid-level generalist CSM in metro Hyderabad with broad responsibilities increases competition.
Requires SaaS and ITOM infrastructure knowledge, reducing cross-industry transferability but still moderately transferable.
Explicit 5–10 years plus mandatory B2B SaaS and infrastructure experience makes filters stringent.
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Own and manage a portfolio of enterprise customers for HPE OpsRamp software, focusing on driving adoption, renewals, expansion, and customer advocacy.
Accountable for customer satisfaction, retention, revenue targets including renewal and upsell/cross-sell quotas, and strategic account planning.
Coordinate cross-functional teams and act as customer advocate to optimize customer outcomes and business value during their digital transformation journey.
Must work onsite primarily at HPE partner/customer offices (Location requirement).
Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
5-10 years of experience in service delivery, pre-sales, solution architecture, or consulting for Enterprise B2B SaaS platforms.
Strong technical knowledge of infrastructure domains such as Compute, Network, Storage, Cloud technologies and familiarity with intelligent automation platforms.
Experienced in customer portfolio management with proven ability to drive customer retention, growth, and adoption in enterprise SaaS environments.
Skilled in strategic account planning and stakeholder management across technical and business functions to deliver measurable business outcomes.
Able to operate independently with demonstrated business acumen and technical expertise in hybrid/multi-cloud IT operations management domains.