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Mid-level Bangalore ITSM role with metro location and common experience balanced by niche BMC Helix skill.
ITSM skills transfer across industries but require domain-specific tooling and ITIL knowledge.
Explicit 4-6 years plus mandatory ITIL and BMC Helix experience makes filters strict.
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Monitor IT service performance and maintain global IT service quality KPIs and reports.
Analyze KPI trends to identify and support continual service improvement initiatives including CSI logs and audits.
Generate, automate, and distribute IT service performance dashboards and reports with actionable insights.
Bachelor’s degree in IT, Computer Science, or related field.
4-6 years of experience in IT Service Management or IT Operations.
Mandatory skills: ITIL (preferably ITIL V4 Foundation), IT Service Management, Change Management, BMC Helix, KPI Reporting, Continual Service Improvement.
Work location: Bengaluru, Karnataka, India with hybrid work model (3 days office per week).
Experience working in a global IT environment supporting ITSM processes using BMC Helix or similar ITSM tools.
Demonstrated ability to analyze service KPIs, generate reports, and identify process improvements for service quality enhancement.
Operational focus on ITIL-based process adherence, reporting automation, and service quality monitoring mechanisms.