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Mid-level SFMC specialist in Bangalore with moderate brand; niche skill lowers applicant density.
Platform-specific SFMC skills transfer across industries but require marketing domain experience.
Requires specific SFMC hands-on experience, integrations, ITSM and functional-spec expertise.
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Own and resolve escalated complex incidents in Salesforce Marketing Cloud modules including Journey Builder, Automation Studio, Email Studio, and Contact Builder/Data Extensions.
Perform root cause analysis and troubleshoot integration issues between CRM/Commerce platforms and Marketing Cloud, including data synchronization and API connectors.
Lead impact analysis, write functional specifications for change requests, validate enhancements, support UAT/regression testing, and monitor KPIs like deliverability and engagement.
4+ years of experience working hands-on with Salesforce Marketing Cloud (Journey Builder, Automation Studio, Email Studio, Contact Builder, Data Extensions).
Strong incident and problem management experience in ITSM/SLA-driven environments.
Working knowledge of Marketing Cloud scripting/personalization to diagnose content issues; experience with integration patterns (connectors, REST/SOAP APIs).
Location requirement: Full-time position based in Bangalore; flexible remote and hybrid work options country-dependent.
Experienced in handling complex technical support and escalation within Salesforce Marketing Cloud environments.
Skilled in coordinating with global/local marketing teams and stakeholders, able to communicate technical issues and solutions effectively.
Familiarity with multi-market, multi-language campaign operations and channel integrations (email, SMS, WhatsApp, LINE, KakaoTalk) is advantageous but not mandatory.