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Medium due to metro Bangalore location, mid-level experience, and moderate brand recognition increasing applicant density.
High because deep Salesforce Sales/Service Cloud functional and integration expertise is domain-specific and less transferable.
High due to explicit 4+ years, mandatory Salesforce cloud administration, integration and ITSM experience requirements.
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Own and resolve complex escalated Salesforce (Sales Cloud, Service Cloud, Experience Cloud) incidents involving deep root cause analysis including platform configuration, flows, validation rules, and integration setups.
Diagnose issues across integrated systems (Salesforce clouds, ERP, POS, PIM/DAM, OMS, payment providers, middleware) and translate analysis into precise development requirements without custom coding.
Lead impact analysis and coordinate validation for platform changes, manage platform configuration, support release management, and act as escalation point during critical incidents including on-call support.
Minimum 4+ years of hands-on experience configuring and administering Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
Strong knowledge of Apex, Lightning Web Components, Flow, and platform events sufficient to analyze logs and diagnose complex issues (no custom coding required).
Experience with integration architectures including middleware and REST/SOAP/platform-event based integrations.
Strong incident and problem management experience in ITSM-driven environments with ability to perform impact analysis across multiple systems.
Experienced analyst skilled at complex troubleshooting and root cause analysis in large Salesforce ecosystems involving multiple integrated systems.
Able to produce clear functional and technical documentation to guide development and validation teams, comfortable working within Agile delivery frameworks.
Proven capability to manage platform security, compliance (data privacy, access management), and incident escalation in a fast-paced environment supporting high priority business events.