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Tier-1 brand and metro location increase competition, while seniority and niche Aruba networking reduce candidate pool.
Requires deep Aruba enterprise switching expertise, making cross-industry transfers difficult.
Explicit 12+ years, 4+ years leadership, and required Aruba networking skills make shortlisting highly stringent.
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Lead and manage a team of Aruba Switching TAC L1/L2 engineers delivering technical support for enterprise switching products.
Own customer escalations for high-priority cases ensuring SLA compliance and customer satisfaction.
Drive operational excellence, process improvements, knowledge management, and collaborate cross-functionally with engineering, product management, and support teams.
Bachelor's or Master's degree in Computer Science, IT, Networking, Electronics, or related field.
12+ years of experience in Enterprise Networking including TAC, NOC, or enterprise switching technical support engineering.
4+ years of experience managing technical support or engineering teams.
Hands-on experience with Aruba enterprise networking solutions preferred; hybrid work model requires 2 days per week onsite at HPE office.
Experienced technical leader with demonstrated ability to manage and develop a high-performing technical support team for complex Aruba switching products.
Strong expertise in Aruba Switching platforms (CX Series, AOS-S) and related networking technologies (Layer 2/3, VSF/VSX, troubleshooting).
Skilled in managing escalations, driving operational metrics improvement, and cross-functional collaboration with product engineering and customer success teams.