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Metro Bangalore location and broad skill requirements increase competition.
Support and automation skills are transferable, though LIMS domain adds moderate specificity.
Mandatory specific tools and platform experience raise shortlisting strictness.
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Provide 1st and 2nd line technical support for LIMS application and related software products.
Design and automate workflows using VBScript and maintain documentation of issues and solutions.
Manage ticket routing, status tracking, and escalation within BMC Helix/ServiceNow platforms, including handling multilingual tickets via automated translation tools.
Professional experience in IT support or software support roles.
Proficiency in VBScript, SQL (including MSSQL, T-SQL), and experience with ticketing tools like BMC Remedy or ServiceNow.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
Strong knowledge of Windows environments, networking fundamentals, and familiarity with ITIL practices.
Experienced in handling synchronous and asynchronous communication for technical support environments.
Skilled in debugging and troubleshooting with familiarity in modern software development and testing tools (e.g., TFS, MS Test, Jasmine).
Capable of independently managing multiple tasks including ticket escalation, automation scripting, and cross-team collaboration under IT policies and data security standards.