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Tier-1 brand, metro location, and generalist operations role drive high candidate competition.
Role requires large-scale field operations and service excellence experience, reducing cross-industry transferability.
Explicit 8–12 years requirement plus mandatory large field operations and program management experience increases strictness.
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Lead operational efficiency and AI-driven transformation initiatives across the Paytm Soundbox service network.
Own cross-functional program management to improve network performance, turn-around time (TAT), and productivity.
Develop and implement training, capability building, and data-driven governance through KPI dashboards.
8–12 years of experience in Service Excellence, Operations, AI/Digital Transformation, Program Management, or Learning & Development.
Experience managing large field operations.
Not explicitly mentioned: specific degree or certifications required.
Not explicitly mentioned: notice period or location constraints beyond Noida location.
Proven experience in driving AI adoption and technology excellence in service operations.
Strong leadership and stakeholder management skills suited for managing cross-functional teams.
Analytical and technology-oriented mindset with experience in building training programs and operational dashboards.