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Tier-1 brand, metro location, and generalist senior operations title increase candidate competition.
Role requires hospitality-specific operations and corporate vendor experience, limiting cross-industry transferability.
Explicit 10+ years, VP title, and hospitality multi-site operational experience create strict shortlisting filters.
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Lead and manage Global Hospitality Services operations across Citi's India portfolio ensuring service excellence and operational governance.
Act as primary liaison between India GHS operations, Asia leadership, and senior stakeholders to deliver best-in-class colleague and client experience.
Manage vendor performance, operational budgets, compliance, project management, and continuous service improvement initiatives.
Minimum 10 years of related operational and management experience in hospitality or related areas.
University degree, preferably in hospitality or related major; exceptional operational experience without degree may be considered.
Proficient in MS Office; experience managing multi-site, multi-service operations in a corporate environment.
Work Experience Required: At least 10 years related experience; Notice Period: Not explicitly mentioned in the JD.
Experienced leader with strong operational expertise managing multi-site, multi-service hospitality operations within large corporate settings.
Skilled in vendor management, stakeholder relations, and driving operational compliance aligned with global standards.
Capable of handling complex, dynamic environments with strong organizational, communication, and project management skills.