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Tier-1 bank, metro location, and mid-level generalist apps support role increase candidate competition.
Support skills transferable across industries, but financial domain knowledge preference raises sensitivity.
Explicit 5+ years requirement and role-specific support experience increase shortlisting strictness.
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Provide technical and business support for Citi Applications users, handling issues and queries with independent problem-solving for short-term and long-term solutions.
Act as liaison between users, internal technology groups, and vendors; participate in application releases, disaster recovery testing, and post-release validations.
Own and actively contribute to support projects focusing on stability, efficiency, and effectiveness; develop and maintain technical support documentation and analyze applications for risks and security issues.
5+ years of relevant experience in applications support or related technical area.
Bachelor’s degree or equivalent experience.
Basic understanding of application support procedures and business knowledge of financial markets/products.
Experience with problem management tools and issue tracking/reporting tools.
Demonstrates independent judgment and autonomy with ability to handle complex problems impacting broader business functions.
Good communicator with developed diplomacy skills, able to influence and interface effectively with senior stakeholders and multiple teams.
Understands integration of sub-functions within technology support and displays commercial/business awareness relevant to financial services environment.