Back
Tier-1 brand, mid-level generalist role in metro with broad skills attracts high applicant competition.
Role combines general application support skills with finance domain knowledge, moderately limiting transferability.
Explicit 5+ years requirement and domain tooling knowledge impose moderate shortlisting rigor.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide technical and business support for Citi Applications users, independently resolving most issues and escalating complex ones as needed.
Act as liaison between users, internal technology groups, and vendors, participating in application releases, disaster recovery testing, and post-release checkouts.
Own Support Project items focusing on Stability, Efficiency, and Effectiveness initiatives, developing and maintaining technical support documentation and analyzing applications for risks and vulnerabilities.
5+ years of work experience in application support or related technical areas.
Bachelor’s/University degree or equivalent experience.
Basic knowledge or interest in applications support procedures, concepts, and technologies along with understanding of financial markets and products.
Experience with problem management tools and issue tracking/reporting methods.
Demonstrates ability to operate with limited supervision and exercise independent judgment in resolving complex issues.
Strong communication and diplomacy skills for effectively interacting with senior stakeholders, users, and technology teams.
Experience or interest in process improvements, standardization practices, and aligning support activities with business goals and technology strategy.