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Common generalist ops role, metro location and broad skill requirements increase candidate competition.
Operations and back-office skills transfer across industries, though fintech experience is preferred.
No fixed years but CRM and Excel skills plus late-shift requirement create moderate screening filters.
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Manage and execute operational and administrative tasks to support the Customer Operations team, ensuring smooth workflows.
Process payment adjustments and related changes accurately to maintain merchant satisfaction.
Identify and propose opportunities to automate or streamline operational processes to improve efficiency.
Previous experience in operations, administrative, or back-office role; experience in financial services or fintech is preferred but not mandatory.
Proficiency in Excel for working with data and numerical information to support investigations and reporting.
Experience using CRM or operations systems like Salesforce.
Work Experience Required: Not explicitly mentioned in the JD.
Detail-oriented and proactive problem solver comfortable managing multiple tasks in a fast-paced environment.
Able to work independently during late-shift hours with sound judgment to prioritize and escalate issues appropriately.
Collaborative mindset with genuine interest in supporting colleagues and optimizing team workflows.