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Common mid-level renewals role with a recognizable fintech brand drives moderate applicant competition.
Skills transfer across SaaS/subscription businesses but are less transferable outside recurring-revenue contexts.
Requires explicit 3+ years plus contract, data and negotiation skills, producing moderate shortlisting filters.
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Manage end-to-end customer renewals process including triaging inbound requests, preparing and issuing renewal quotes, validating contract terms and pricing.
Communicate directly with customers, partners, and internal teams to resolve renewal queries and ensure accurate, timely closure of renewals.
Maintain accurate renewal data and reporting, support forecasting, and contribute to process improvements and transition to Salesforce (SFDC) systems.
3+ years of experience in renewals, customer success operations, revenue operations, sales operations, or related commercial operations role.
Experience working in SaaS, subscription, or recurring revenue environment preferred.
Strong skills in data validation, Excel, operational reporting, and contract/pricing review.
Work Experience Required: 3+ years in relevant commercial or operational role.
Operates effectively in fast-moving, evolving environments with strong prioritization and collaboration capabilities.
Experienced in handling SaaS or subscription renewals with understanding of contract language, pricing governance, and recurring revenue impact.
Skilled at cross-functional coordination among Customer Success, Sales, Finance, and Billing teams to ensure seamless renewal processing and forecasting accuracy.