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Tier-1 bank, generalist mid-level ops role in Pune attracts many qualified applicants.
Requires banking-specific dispute and Pega knowledge, limiting cross-industry transferability.
Explicit 2–4 years and mandatory Pega/Dispute knowledge increase candidate filtering strictness.
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Provide day-to-day operations support including record maintenance, account opening, and coordination with core operations team.
Act as liaison among operations staff, relationship managers, project managers, custodians, and clients to resolve escalated issues and ensure compliance with processes.
Support product and service inquiries, facilitate training, assist with process improvements, and contribute to risk management and compliance adherence.
2-4 years of relevant experience in operations support or related field.
Proficient in Microsoft Office and working knowledge of Pega and/or G36 functionality.
Comprehensive knowledge of Dispute process and ability to perform Continuity of Business testing.
Education: High School diploma or equivalent.
Experienced in handling complex operational issues with strong analytical and problem-solving skills.
Capable of working independently and managing escalations while ensuring compliance with regulatory and company policies.
Comfortable working occasional weekends to support system releases and testing activities.