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Tier-1 brand, Bangalore metro, mid-level generalist manager with explicit 3-5 years increases candidate competition.
Skills are transferable across SaaS/cloud companies but require specific post-sales and product knowledge.
Explicit 3-5 years managerial post-sales requirement plus degree and managerial experience makes shortlisting strict.
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Lead and stabilize a high-performing post-sales Technical Success Management team supporting Enterprise accounts in a consumption-based business model.
Drive team accountability through clear expectations, operational frameworks, and enabling tools like Mutual Action Plans and Winning Playbooks.
Establish and maintain strong trust and engagement with VP and C-level customer stakeholders to ensure customer value, renewals, and proactive churn analysis.
3-5 years managing post-sales technical success, technical account management, or solutions consulting teams.
Bachelor's degree (B.Tech/B.E) or equivalent higher education.
Must have experience supporting Enterprise accounts and driving customer value in a technical post-sales context.
Exceptional communication and negotiation skills for influencing diverse stakeholders without direct authority.
Proven ability to build, stabilize, and mentor technical post-sales teams through transitions, with a results-driven leadership style.
Experience working in or supporting cloud, DevOps, observability, or SaaS technical environments is a plus.
Comfortable operating in a consumption-based business model with strong orientation toward customer outcome metrics and retention strategies.