Back
Tier-1 brand, metro location, and mid-level generalist travel trainer role increase competition.
Requires travel-industry and GDS expertise, so candidate background fit is highly industry-specific.
Explicit 4+ years requirement plus travel-industry and GDS (Amadeus/Sabre) skills raise filter strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Design, develop, and deliver training programs focused on customer service, destination knowledge, and operational procedures for new and existing employees.
Conduct daily quality audits and monitor processes to ensure accuracy, policy compliance, and service quality in travel operations.
Analyze performance data, identify skill gaps, perform root cause analysis, and recommend process improvements and corrective actions.
4+ years of experience in training and/or quality analyst role within the travel and tourism industry.
Proficiency in Global Distribution Systems (GDS) such as Amadeus and Sabre.
Strong data analysis and reporting skills, especially with MS Excel.
Graduation/Post Graduation in relevant field; Diploma in Tourism Management is a plus.
Experienced in designing and delivering engaging training content with strong communication and mentoring skills.
Skilled in quality monitoring and process improvement within travel operations, handling operational metrics like first call resolution (FCR).
Able to collaborate across operations, training, and management to drive quality initiatives and resolve client escalations effectively.