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Tier-1 brand, metro location, common L&D role, and broad requirements increase applicant density.
Training skills transfer across industries but CX-specific processes require domain familiarity.
Explicit years, required customer-service training experience, and C1 English requirement tighten screening.
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Deliver and update new hire and refresher trainings using Learning Management Systems focused on Customer Experience and Integrity (CXI).
Identify training gaps, plan and lead interventions to improve team efficiency and quality across multiple lines of business (LOBs).
Cross-skill teams for flexible response to demand spikes; collaborate with instructional designers and trainers to improve processes and training materials.
At least 2 years of experience as a Trainer, Learning Operations Specialist, or Instructional Mentor in a fast-paced Customer Service environment.
Advanced verbal and written English proficiency (C1 level or higher) to facilitate live sessions and engage stakeholders.
Must reside within a commutable distance to Hyderabad corporate office; mandatory in-office attendance during nesting or On-the-Job Training (OJT).
Bachelor’s degree or equivalent professional experience preferred; Work Experience Required: 2+ years as specified.
Experienced in managing multiple training classrooms/cohorts simultaneously without compromising quality or speed.
Comfortable working in ambiguous, fast-changing operational environments and making data-driven decisions under pressure.
Agile learner capable of mastering complex workflows and systems; proactive in identifying performance gaps and continuous improvement opportunities.