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Mid-level, metro-based CX trainer role with common skillset and broad hiring pool increases competition.
Training skills are transferable across industries, though insurance and call-center experience increases role relevance.
Explicit 3+ years and domain experience required, but absence of rigid certifications makes screening moderately strict.
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Lead and deliver training programs to improve employee efficiency and compliance with company policies and legal standards.
Assess and enhance training effectiveness through needs analysis, monitoring progress, and updating training materials.
Coach and monitor new employees to boost effectiveness, including administering discipline related to attendance and performance when necessary.
3+ years of experience in Call Center, Training & Development, and/or Leadership roles.
College Degree or equivalent work experience.
Strong oral and written communication skills.
Extensive knowledge of Customer Service; Life Insurance knowledge is a plus.
Experienced in creating scalable and engaging training programs with the ability to build curriculum and engaging learning materials.
Background in customer service or call center operations with leadership or training responsibilities.
Capable of tracking/reporting training progress and improving training effectiveness to align with business practices.