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Generalist service desk role in a metro location with common skills increases candidate competition.
Core enterprise IT support skills are broadly transferable across industries.
Requires specific Microsoft/Intune/AD and ITIL skills but no explicit years requirement.
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Serve as first point of contact providing 1st and 2nd level IT support to core business users across digital workplace environments and essential applications.
Maintain and troubleshoot key infrastructure including office networks, staff laptops, telephone systems, and critical hardware/software components.
Handle security-related incidents as part of the 24/7 Security Operations Center (SOC) team and manage IT service tickets to ensure SLAs are met.
Proven experience in IT support or service desk environments.
Strong knowledge of Microsoft technologies: Windows, Defender, Intune, Office 365, Azure, Exchange.
Hands-on hardware troubleshooting skills for laptops, desktops, peripherals, and phone systems.
Employment rights and documentation for working in India mandatory.
Experienced operating within IT service desks with exposure to ITIL practices and service desk/ticketing tools.
Comfortable working occasional outside business hours including weekends to support critical systems.
Familiar with security operations or SOC environment to handle security incidents effectively.