Back
Mid-level TAM in metro locations with broad skillset and startup brand increases candidate competition.
Role requires WFM and industry exposure plus integration skills, so some industry bias but transferable technical account skills remain.
Explicit 3+ years plus technical integration and WFM experience create moderate gating filters for shortlisting.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Serve as the primary technical liaison and trusted advisor for assigned customer accounts, managing technical guidance and system optimization post-implementation.
Collaborate closely with customer System Administrators to understand business processes, ensure effective system configurations, and maximize platform value.
Oversee and coordinate support issues, manage complex technical problems, and facilitate release readiness and feature adoption aligned to customer business goals.
3+ years of experience in Technical Account Management or related roles involving implementing and configuring workforce management solutions.
Bachelor's degree or equivalent experience.
Technical understanding of integration platforms (Workato preferred).
Exceptional interpersonal and English communication skills including verbal, written, and presentation abilities.
Experienced in managing multiple stakeholders and projects with competing priorities, demonstrating strong root cause diagnostic capabilities.
Familiar with workforce management consulting and integration, preferably within retail, hospitality, or similar industries.
Capable of translating technical details to non-technical audiences and maintaining close, ongoing customer relationships to drive adoption and alignment.