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Mid-level SaaS partner-success role, popular title, metro Bangalore location, and known employer amplify competition.
Requires deep IT service-provider and SaaS domain knowledge, limiting cross-industry transferability.
Mandatory 6+ years and required IT service-provider/SaaS domain expertise increase screening strictness significantly.
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Own partner relationship management to increase value, retention, and satisfaction, ensuring maximum ROI from ConnectWise platforms.
Analyze partner business needs to propose relevant ConnectWise solutions and drive adoption and renewals.
Develop scalable playbooks for partner interactions and act as an escalation point for timely resolution.
Bachelor’s degree or equivalent business experience.
6+ years of relevant experience.
Strong knowledge of IT Service Provider market and business.
Ability to manage large projects independently with limited supervision.
Experienced in SaaS industry, preferably 5+ years, with technical acumen and business management skills.
Ability to analyze complex business processes and translate technology benefits to partners.
Proven capability to collaborate cross-functionally and develop scalable process improvements.