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Tier-1 bank, common mid-level operations supervisor role in Pune increases competition.
Core operations supervision skills are moderately transferable but banking compliance raises domain specificity.
Explicit 2–5 years with mandatory supervisory experience creates moderately strict shortlisting.
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Lead and manage a team of up to 10 operations support employees, delegating tasks and mentoring to ensure efficient service delivery.
Oversee operations support processes, including training, quality monitoring, performance feedback, and staffing needs identification.
Analyze operational data to solve problems, handle routine issues with departmental impact, and act as a subject matter expert and backup to the manager.
2-5 years of related business experience with at least 1 year in a supervisory role.
Bachelor’s degree, university degree, or equivalent experience.
Proficiency in Microsoft Office.
Not explicitly mentioned in the JD: Notice period or strict location requirements.
Experienced in managing small teams within operations support environments with a focus on process improvement and problem resolution.
Capable of operating with autonomy and independent judgment while ensuring compliance with policies and risk management.
Skilled communicator comfortable interacting with senior stakeholders and providing mentorship.