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Niche Workday skillset reduces supply, but remote US-shift and mid-level experience increase applicant interest.
Workday HCM specialization and HR domain expertise limit transferability across unrelated industries.
Explicit 6+ years requirement and mandatory Workday HCM functional experience make filters strict.
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Provide L1/L1.5 functional support for Workday HCM modules including troubleshooting user issues, business process errors, security access, and reporting incidents.
Perform Workday configuration, maintenance, support security administration, user provisioning, and assist with testing and deployment of Workday enhancements.
Manage support queues using ITSM processes, ensure SLA compliance, prepare functional documentation, and collaborate with HR and IT teams to resolve issues and align solutions with business objectives.
6+ years total experience with hands-on Workday HCM L1/L1.5 functional support.
Strong functional knowledge of Workday HCM modules: Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes, and Reporting.
Bachelor’s or master’s degree in computer science, IT, or related field.
Willingness to work 2:00 PM – 11:00 PM IST shift supporting US business hours.
Experienced in working within Agile delivery environments handling multiple high priority tickets in fast-paced support.
Skilled in collaborating cross-functionally with HR, business users, and IT teams to analyze and resolve functional issues.
Capable of mentoring junior team members and contributing to continuous improvements in the Workday practice.