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Mid-level generalist back-office role in Hyderabad with common skills and 3–5 years attracts high candidate density.
Role demands US healthcare operations, prior-authorization and HIPAA knowledge, limiting cross-industry transferability.
Explicit 3–5 year requirement plus US healthcare/prior-authorization experience and HIPAA knowledge tighten screening.
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Process and validate incoming healthcare requests (fax, email, electronic) from US providers, ensuring accuracy and completeness for prior authorization workflows.
Enter and update patient, provider, and request data in healthcare systems while adhering to HIPAA and confidentiality standards.
Meet defined turnaround time, quality, and productivity targets while collaborating with clinical and operations teams and supporting process improvements.
3-5 years customer service experience in US healthcare operations, medical billing, claims, or prior authorization environment.
Knowledge of HIPAA regulations and patient privacy practices.
Strong verbal and written English communication skills.
Ability to reliably commute or relocate to Hyderabad, Telangana (preferred).
Experienced in healthcare BPO/KPO, payer/provider operations, or contact center environments handling US healthcare documentation and processes.
Detail-oriented with strong analytical skills capable of identifying missing or incorrect data in healthcare requests.
Operates effectively in fast-paced, target-driven healthcare operations environments requiring multi-application system usage and remote collaboration.