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Tier-1 brand, common operations supervisor title, and mid-level experience make applicant competition high.
Operations supervisor skills are moderately transferable but Citi-specific compliance and client processes increase domain sensitivity.
Explicit 2–5 years, mandatory supervisory experience, and degree requirement make shortlisting strict (high).
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Lead and mentor a small operations support team (up to 10 members), delegating tasks and recommending process improvements to streamline operations.
Manage team performance including training, quality control, feedback, and making personnel recommendations such as promotions and terminations.
Analyze operational data to identify and resolve routine problems with broader departmental impact and act as backup for the manager when needed.
2-5 years of related business experience including at least one year of supervisory experience.
Bachelor’s degree or equivalent experience required.
Proficiency in Microsoft Office mandatory.
Not explicitly mentioned: notice period or strict location requirements.
Experienced intermediate-level operations leader comfortable managing a small team with some autonomy and independent judgment.
Skilled in problem-solving and decision-making in operational contexts with ability to analyze data for improvements.
Capable of handling compliance and risk considerations in business decisions, and liaising with senior stakeholders as a subject matter expert.