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Tier-1 brand, generalist operations title, and metro location increase candidate competition.
Bank-specific processes, regulatory knowledge, and Pega/disputes experience limit cross-industry transferability.
Explicit 2–4 years and mandatory Pega/disputes skills increase filtering but not highly specialized.
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Provide day-to-day operations support including record maintenance, account opening, and document imaging in coordination with Core Operations team.
Serve as liaison among operations staff, relationship managers, project managers, custodians and clients, resolving inquiries and escalated issues.
Support process improvement initiatives, facilitate staff training, and ensure compliance with laws, regulations and internal policies.
2-4 years of relevant operations support experience.
High School diploma or equivalent educational qualification.
Proficient in Microsoft Office with working knowledge of Pega and/or G36 functionality.
Ability to work occasional weekends to support Pega releases and Continuity of Business (CoB) testing.
Experienced in dispute process and operational support within banking or financial services environment.
Capable of working independently while applying problem-solving skills and managing compliance risks.
Effective communicator able to coordinate across multiple teams and handle escalations in a dynamic operational setting.