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Tier-1 brand and metro location but specialized KYC L&D focus yield medium competition.
Role requires banking KYC knowledge, reducing cross-industry transferability.
Explicit 8-9 years requirement plus banking/KYC domain and Citi systems knowledge increases screening rigidity.
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Manage and deliver New Hire Foundation courses, on-demand training, and soft skills programs for KYC Operations staff.
Develop, update, and simplify training materials based on business strategy changes, skill gap analysis, and policy/process updates.
Support KYC Training Controls Function including training administration, attendance tracking, and training inquiries within a collaborative team environment.
Bachelor's degree or equivalent experience required.
Minimum of 8-9 years' experience in banking and/or learning & development environment.
Experience delivering training across various organizational levels preferred.
Computer literate with good knowledge of MS Office; knowledge of AI technology and adult learning principles advantageous.
Experience and strong knowledge of KYC/AML processes and Citi systems, products, and processes preferred.
Ability to clearly transfer technical knowledge and improve training delivery methods, simplifying complex content.
Comfortable engaging stakeholders across operational and senior management levels to maintain training standards and client relationships.