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Popular generalist operations role, metro location, broad skills, and known payments employer increase applicant density.
Operational supervision skills transferable, though payments, reconciliation and compliance preferences increase industry specificity.
Explicit 2+ years requirement plus leadership and payments/compliance preferences impose moderate candidate filtering.
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Lead and manage daily team operations to ensure productivity, accuracy, and achievement of KPIs, SLAs, and operational performance targets.
Act as escalation point for complex or critical issues and drive timely resolution while collaborating with internal and external stakeholders.
Drive continuous improvement initiatives including quality assurance, process improvements, and operational risk management.
Bachelor’s degree in Business, Finance, or related field preferred.
Minimum 2+ years experience in operations or shared services with prior leadership experience.
Knowledge of currency requirements, payment formatting, banking payment networks (SWIFT, local clearing) is strong advantage.
Work Experience Required: Minimum 2+ years in operations or shared services with leadership role.
Experienced operational leader skilled in team management and performance delivery under KPIs and SLAs in payment operations.
Familiar with payments domain including bank account reconciliations, compliance (AML, sanctions) and process improvements.
Capable of managing shift flexibility and cross-functional stakeholder communications in a dynamic, metrics-driven environment.