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Tier-1 brand, metro Bengaluru location, mid-level generalist title, and broad skills drive high competition.
Client-facing account management skills transferable, but fintech/payments experience increases fit sensitivity.
Explicit 3–5 years and account management experience required, with moderate role-specific constraints.
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Own and manage a portfolio of merchants, focusing on customer retention, success, and portfolio growth.
Build trusted relationships with startups, enterprises, and SMBs to proactively solve business challenges and identify cross-sell, upsell, and referral opportunities.
Drive customer success through product adoption, satisfaction, and collaborate cross-functionally to improve customer experience and operational efficiency.
3 to 5 years experience in Sales, Account Management, Customer Success, or similar client-facing role in fintech, SaaS, or payments.
Experience managing relationships with senior business stakeholders and decision-makers.
Business acumen to understand customer needs and recommend appropriate solutions.
Location requirement: Bengaluru, India.
Demonstrated ability to drive customer retention, expansion, and revenue growth within fintech or payments domain.
Analytical mindset with experience using CRM and customer insights to inform decisions.
Comfortable with high ownership, fast-paced, high-growth environments and willingness to travel for customer meetings.