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Niche KCS/knowledge management skillset reduces candidate competition despite metro location.
KCS and customer-support knowledge management skills are moderately transferable but favor service-centric backgrounds.
Requires KCS expertise, coaching ability, and AI tooling familiarity, making shortlisting moderately strict.
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Take ownership of deployment and continuous improvement of knowledge management programs across Keyloop.
Coach and audit KCS (Knowledge-Centered Service) processes to maintain quality and relevance of internal and customer knowledge bases.
Maintain and improve knowledge management platforms and workflows, ensuring content standards and integration with technology stack.
Experience Required: Deep technical knowledge and experience in Knowledge-Centered Service (KCS).
Educational Qualifications: Minimum college level education including 2 A levels or equivalent; GCSE or equivalent with Grade C or above in Maths and English.
Skills: Proven ability in coaching others, strong cross-functional communication, data analysis, and change management.
Desirable but not mandatory: Technical/Professional KCS Practice certification and KCS coaching qualification.
Expert in KCS with up-to-date knowledge and strong professional networks in knowledge management.
Proactive in applying AI-driven knowledge tools to advance KM strategy and improve self-service culture.
Strong analytical and commercial mindset with ability to drive change, collaborate cross-functionally, and communicate effectively at management level.