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Mid-level generalist fintech role, metro hiring and unspecified experience increase candidate competition.
Customer operations skills transfer across industries, but fintech payments and compliance knowledge increase domain specificity.
Requires relevant fintech/customer operations experience and specific tools (Salesforce, Zendesk), so moderate filtering.
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Lead and develop a small team of Operations Support Executives to deliver high-quality customer operational support and maintain team performance.
Manage operational and administrative processes including handling digital customer queries, payment adjustments, and cross-team coordination to ensure smooth workflows.
Identify and implement process improvements to increase efficiency, automate tasks, and enhance the merchant experience.
Previous experience in a customer experience or customer-facing operational role, ideally within financial services or fintech.
Experience in team leadership or mentoring, or strong desire to enter a leadership role.
Proficiency in handling data and numerical information using Excel.
Familiarity with CRM or operations systems such as Salesforce and ticket management systems like Zendesk.
Experienced in fast-paced, operational customer support environments with financial services or fintech bias.
Able to prioritize multiple tasks effectively while maintaining attention to detail and accuracy under pressure.
Operates collaboratively within cross-functional teams to resolve issues and improve operational processes.