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Medium—specialized Six Sigma/BPO role at a known Tier-2 firm with moderate candidate interest.
High—requires BPO/BFSI process excellence and Six Sigma domain expertise, limiting cross-industry transfers.
High—mandatory Six Sigma Black Belt and BPO/BFSI transformation experience required.
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Lead and mentor Six Sigma and Lean projects to ensure successful implementation and continuous improvement in process excellence.
Manage large-scale business transformation engagements, including process analysis, automation, optimization, and coordination among cross-functional teams and senior leaders.
Develop and implement strategies to drive operational excellence, improve customer satisfaction, and enhance overall business performance.
Six Sigma Black Belt certification.
Any Graduate or Post Graduate degree.
Extensive hands-on experience in process excellence, automation lifecycle, and transformation within the BPO industry, preferably in the BFS segment.
Proficiency in DMAIC, Lean Six Sigma tools, techniques, and approaches.
Experienced in leading and mentoring cross-functional teams in complex transformation initiatives.
Strong client-facing and client management skills to build and maintain effective relationships.
Demonstrated ability to manage automation projects and transformation portfolios.