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Metro location, common support title, and mid-level experience increase applicant competition.
Core Java, Oracle, and Linux troubleshooting skills are highly transferable across industries.
Explicit 2–4 years requirement plus mandatory Java and Oracle skills tighten shortlisting.
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Provide technical support and troubleshoot complex enterprise software issues including application, database, data-processing, reporting, and performance problems.
Analyze logs, Java stack traces, Oracle database queries, and reproduce issues to identify root causes and apply resolutions or workarounds.
Coordinate with Product Engineering, Cloud Operations, DB teams, and customers; manage cases to meet service-level targets, including participation in EMEA hours shift and on-call rotations.
2–4 years experience in product support, application support, or enterprise software troubleshooting.
Strong knowledge of Java, Java EE/J2EE, JDBC, and Oracle Database including SQL query analysis and performance troubleshooting.
Experience with application servers (e.g., Apache Tomcat, WebLogic), Linux/Unix commands, and troubleshooting scheduled batch jobs and data-processing workflows.
Willingness to work EMEA support hours including weekends and on-call shifts.
Experienced in supporting complex Java-based enterprise applications involving large-volume data processing and customer-specific customizations.
Capable of detailed technical analysis of application and database layers, collaborating across global teams in support and engineering.
Comfortable communicating complex technical issues clearly to both technical and non-technical stakeholders during live incident management.