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Niche LMS experience preferred but generalist admin role and metro context yield moderate applicant competition.
LMS, Zendesk, and cloud admin skills are easily transferable across industries, so background fit sensitivity is low.
No explicit years or mandatory certifications; preferred tool experience reduces strictness, so screening likely lenient.
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Administer key platforms like Docebo (LMS) and Zendesk, managing user permissions, ticket workflows, and system settings.
Handle end-to-end enrollment for all training courses and maintain training environments in AWS and CloudShare, including resetting and decommissioning tenants post-class to control costs.
Maintain and audit Knowledge Base articles for accuracy and relevance, supporting training and support teams with workflow troubleshooting to ensure smooth operations.
Experience Required: Not explicitly mentioned in the JD
Hands-on administration experience with LMS and support platforms (preferably Docebo and Zendesk).
Familiarity with managing cloud-based training environments (AWS, CloudShare) including environment setup and cost control.
Not explicitly mentioned: mandatory degree, notice period, or location constraints.
Detail-oriented and process-driven individual skilled at optimizing repetitive tasks and maintaining system hygiene.
Experienced in coordinating between technical support and education teams to ensure seamless learner experience.
Knowledge of technical tools (Docebo, Zendesk, AWS, CloudShare) and basic web formatting (HTML/CSS) with a customer service perspective to audit knowledge base content effectively.