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Mid-level, generalist IT support role in metro with broad, common skillset and in-office visibility.
Endpoint and networking support skills are broadly transferable across industries with low domain lock-in.
Multiple explicit must-haves (3 years, VIP experience, Jamf, Okta, Meraki, in-office requirement) increase filter rigidity.
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Provide advanced technical support and serve as the primary escalation point for internal employees, including VIP executive support.
Maintain and troubleshoot office systems such as teleconferencing equipment, networking (Meraki), and audio-visual hardware.
Lead end-user training, create knowledge base content, and collaborate on IT projects and process improvements.
Minimum 3 years experience in a corporate IT support role.
At least 2 years providing VIP level technical support.
Proficiency with OSX, Windows, iOS, Android platforms; knowledge of Okta and identity management protocols (SCIM, SAML, OAuth).
Experience with endpoint management tools (JAMF), networking tools (Meraki), teleconferencing equipment; ability to lift up to 50 lbs; onsite presence 5 days a week.
Experienced escalations specialist accustomed to direct and VIP end-user support in fast-paced corporate environments.
Technically versatile with cross-platform expertise and strong knowledge of modern identity management and endpoint security.
Hands-on operator comfortable with hardware installations, network management, and end-user training, operating well in agile teams.