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Remote, mid-level generalist IT support role with broad SaaS and automation skills attracts many applicants.
Core IT support, systems administration, and automation skills are highly transferable across industries.
Requires explicit 3+ years, CRM and automation experience, and EST availability, creating moderate filtering.
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Provide IT support across hardware, software, and networking for remote employees during East Coast hours.
Manage and administer internal IT systems including user account provisioning and permissions control.
Design and maintain workflow automations to enhance operational efficiency and support CRM system administration.
3+ years of experience in IT Helpdesk, Technical Support, or Systems Administration roles.
Ability to work standard East Coast hours (EST).
Proven skills in troubleshooting across various operating systems and cloud SaaS environments.
Experience with workflow automation tools and strong familiarity with CRMs; Salesforce and/or Go High Level experience is a significant plus.
Technically proficient problem solver comfortable managing IT systems in a remote, fast-paced setting.
Experience optimizing workflows with automation tools to reduce manual overhead.
Strong communicator able to explain complex technical issues to non-technical users effectively.