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Metro location, common Customer Success title, mid-level experience, and broad SaaS skillset increase applicant competition.
Customer success skills are transferable across SaaS verticals, though domain security knowledge adds some specificity.
Explicit 2+ years requirement plus mandatory Salesforce/Freshdesk and technical fluency increases shortlisting strictness.
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Manage a large book of SMB customer accounts focusing on retention, adoption, and growth using data-driven decision making.
Collaborate cross-functionally internally and serve as a liaison to ensure customer milestones and outcomes are met.
Develop scalable customer engagement programs including webinars and digital resources to maximize customer value and program growth.
2+ years experience in Customer Success or Support managing large account volumes.
Experience using Freshdesk and Salesforce platforms.
Technical fluency in capacity, utilization, and security fundamentals plus general understanding of cloud technologies and IT operations.
Location requirement: Pune, India; In-office work model; Working on UK shift; Visa/work permit sponsorship not available.
Experienced in handling SMB customer portfolios with measurable outcomes in retention and growth.
Comfortable working in a dynamic, remote-first environment with cross-functional teams and global customer base.
Skilled in using customer data and program metrics for actionable insights and improving operational effectiveness.