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Mid-level generalist IT support in metro with common skills and moderate brand increases candidate competition.
End-user support skills like Windows, AV, MDM and ticketing are broadly transferable across industries.
Explicit 3+ years, ITIL/process knowledge, ticketing tool and endpoint skills plus night-shift requirement tighten shortlisting.
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Provide level 2 technical support for end users including complex troubleshooting of desktops, VDI, mobile devices, AV systems, and collaboration tools.
Manage IT asset lifecycle including procurement, deployment, inventory, audits, and compliance.
Oversee daily IT operations and vendor coordination for India, maintaining IT health and minimizing business disruption.
Bachelor’s degree required.
Minimum 3+ years of onsite IT support or relevant L2 support experience.
Experience with Windows OS, MS Office, Apple OS, mobile devices, AV systems, printers, and workplace technology.
Must be able to work night shifts (7:30 PM to 4:30 AM IST).
Experienced in ITIL service management and Service Transition lifecycle processes.
Skilled in using ServiceNow or similar ticketing tools and Knowledge Centered Solutions methodology.
Capable of handling complex troubleshooting, root cause analysis, and proactive issue prevention in a distributed enterprise IT environment.